Director, People Operations

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.  

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.  

This role leads the strategy and execution of People Operations to deliver a seamless, scalable employee experience in a hybrid workplace. Reporting to the Chief People Officer and partnering with leadership and cross-functional teams, this leader shapes the systems, programs, and culture that position the organization as a Best Place to Work. Beyond ensuring compliance and operational excellence across payroll, benefits, compensation, workforce planning, and HR systems, the role champions innovation - leveraging technology, data, and external partnerships to elevate engagement, equity, and performance. By optimizing processes and designing forward-thinking solutions, this position drives organizational growth while fostering an environment where employees thrive. 

ESSENTIAL JOB DUTIES:

• Leads and develops the People Operations team to ensure high performance and alignment with organizational goals, including:
  • Providing direct management and mentorship to team members.
  • Setting clear priorities and fostering accountabilities.
  • Building capabilities through coaching, training, and professional development.
  • Driving a culture of collaboration, innovation, and continuous improvement.
• Owns and continuously improves the end-to-end People Operations experience, including:
  • Payroll, benefits, and leave management.
  • Compensation strategy and pay equity.
  • Compliance with employment laws and policies.
  • Workforce planning and headcount management.
  • Employee relations and help desk support.
  • HR systems, reporting and analytics.
  • Performance management and feedback programs.
  • Onboarding, offboarding, and employee lifecycle processes.
  • Workplace experience initiatives, events, and milestone recognition.
• Drives strategic partnerships and resource optimization to enhance employee experience and operational efficiency, including:
  • Building strong partnerships with benefit providers, brokers, and HR technology vendors to optimize cost, service, and experience.
  • Collaborating cross-functionally with leadership, training, IT, and location management to streamline internal tools and systems.
  • Leading and preparing for key meetings with leadership, the company, and cross -functional partners.
  • Driving innovation by evaluating external solutions and AI capabilities to optimize efficiency and scalability.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description. 

EXPERIENCE & EDUCATION

• 10+ years of progressive experience in People Operations, with at least 7 years in management capacity.
• Bachelor's degree in Human Resources, Business Administration, or related field.

KNOWLEDGE

• Deep expertise in People Operations, such as payroll, benefits, compensation, and workforce planning.
• Strong understanding of employment laws and regulations (federal, state, local).
• Knowledge of compensation frameworks, pay equity principles, and benefits regulations (ERISA, ACA, HIPPA, FLSA).
• Proficiency with HRIS systems, reporting tools, and analytics platforms.
• Experience leveraging technology, AI, and external resources to optimize People processes.
• Awareness of emerging HR technologies and vendor solutions.

SKILLS

• Strategic thinking with the ability to design scalable processes and programs.
• Strong leadership and team development capabilities are important.
• Exceptional communication, influence, and cross-functional collaboration skills.
• Analytical and data-driven decision-making.
• Vendor management and negotiation proficiency.
• Change management and process improvement expertise.
• Ability to balance compliance and innovation and employee experience.

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.
• Hybrid work environment

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.